April 26, 2018
AMA Executive Conference Center, NY

Thursday, April 26, 2018

7:30 am - 8:00 am Registration & Breakfast

8:00 am - 8:05 am Welcome Orientation

8:05 am - 8:15 am Ice Breaker

A fast, fun opening exercise which will have you meeting at least two new people…but now in that awkward “conference way” that sometimes happens.

8:15 am - 8:55 am Moving From a Traditional Training Function to a State-of-the-Art, Employee Centric Learning Platform

Donna Murdoch - Head of Learning Technology & Innovation S&P Global
Technological innovation and globalization are simultaneously creating big opportunities and posing significant challenges for the financial industry. As innovation shifts from financial product engineering to financial transaction technology, banks are facing steep competition from technology companies.
Similarly, credit ratings agencies are increasingly competing against big data firms in the production of ratings.

As S&P Global Ratings transforms into a 21st century digital powerhouse, the production of high quality ratings still requires the ability of people to develop robust criteria, synthesize vast amounts of data and use their judgment to generate unique insights that increase transparency and drive growth in the global financial markets. S&P Global Ratings has articulated a strategic goal of developing a learning organization in order to meet the challenges of the future. To do this, they have begun a complete overhaul of their learning environment to accelerate employee learning and growth. During this session, attendees will hear how S&P is transforming their L&D platform.
 Move from a traditional training function to a state-of-the-art, employee centric learning platform
 Gain buy-in from senior leaders along the journey
 Map the development of a new learning platform

Donna Murdoch

Head of Learning Technology & Innovation
S&P Global

8:55 am - 9:25 am Evolving Workplace Skills for the Next Generation of Learning

American Management Association (AMA) is developing best practices and capabilities based directly on the assessment of client needs and market feedback. This session will present unique research and suggested next steps to evolve workplace learning and skills to accelerate employee potential.
·         Highlight findings from AMA’s skills assessment research and review areas of business in which L&D must develop competency, including business acumen
·         Learn about powerful new products and content that focus on agility, disruption and design thinking, and link to business acumen
·         Review best practices for upskilling middle managers  
·         Hear how a digital solution plan can help leaders and managers improve their performance and develop their skills

9:25 am - 9:45 am Value Oriented Behavior Will Elevate Your Department in 90 Days

Looking for ways to enable more behavior changes and capture more value for your organization?  Advances in technology and data have created a bias to focus on the task and not the value, but organizational behavior is governed largely by exchanges of value.  Just like there are laws of physics, there are laws associated with Capturing Value.  When you apply these laws to your department, you capture more value for the people and the organization.  We show you practical ways you can elevate your department in the organization within 90 days.
  • Make your department more valuable in 90 days with practical tactics
  • Enable lasting behavior changes with L&D participants
  • Elevate yourself as a leader within the organization

9:45 am - 10:00 am Networking Break


10:00 am - 10:45 am The 5 Question Leader
Why does it take so long to get your managers coaching?
Despite many initiatives, most coaching training doesn’t stick in today’s busy workplaces. Managers and leaders find themselves stuck in three vicious circles. They’re frustrated by teams that have become overdependent on them. They’re overwhelmed by the amount of work they have to do. And they’re disconnected from their own Great Work — the work that has impact, the work that has meaning.
Sound familiar?
Make your managers more coach-like ... without making them into “coaches.”
At Box of Crayons, we don’t make coaching something that is added on to a manager’s already full schedule — we give managers the tools to make coaching part of their everyday repertoire.
In this master class, your managers and leaders will learn how to be more coach-like and be able to support their teams through consistent and ongoing feedback. We share practical ways to slay “the advice monster” and foster autonomous, accountable teams. Your people will also learn a proven framework for more productive, engaging conversations.
In this session participants:
·         Discover the three vicious circles that keep managers—and their teams—stuck.
·         Learn the five core questions they need so they (and those they lead) can focus on the work that matters.
·         Get three quick-to-master techniques to ask a question well (it’s harder to do than it sounds!).
·         Find the Best Coaching Question in the World (and it has just three words).
·         Understand how to apply the New Habit Formula to convert insight into new, sustainable behaviours. 


10:00 am - 10:45 am Everyday Influence: How to Lead and Inspire Action In Your Everyday Communications
In this session, we will guide participants through The Humphrey Group Leadership Model®. This widely-endorsed model will empower them to share ideas and convey thinking that leads to business results. Participants canuse this method for everyday communications opportunities such as calls, meetings, presentations and more.
During this session, participants will strengthen their ability to:
    View communications as leadership opportunities
    Organize their thinking for maximum impact
    Structure their communication around a single message that leads to action

10:50 am - 11:20 am Business Meeting

11:20 am - 11:50 am Business Meeting

11:50 am - 12:30 pm Creating a Transformative & Inclusive Learning Culture

Christopher Lubrano - VP, Learning & Organization Development International Flavors & Fragrances
IFF is embarking on a multi-step journey to re-vitalize and renew learning and development across the organization. Their goal is to create a transformative and inclusive learning culture to support growth, empowerment and innovation. To do this, they engaged in a range of activities that include organization design, creation of a corporate university, re-development of all leadership and management training, and deployment of supportive learning technology. This presentation will share their progress to-date in the context of organizational change.

Christopher Lubrano

VP, Learning & Organization Development
International Flavors & Fragrances

12:30 pm - 1:15 pm Lunch

1:15 pm - 1:50 pm Boosting Engagement and Unlocking Potential Through Career Development & Check-In Conversations

Joe Ilvento - CLO Commvault
Engagement -- we all talk about, experts write articles and books about it and everyone is looking for ways to make it happen in their organizations. Come see how Commvault has created a model that directly drives employee engagement by upwards of 20% points over those not using it. Best of all it is simple, fast and effective. By empowering managers and employees with a few tools, 6 questions, and a 3-hour workshop to practice a few career and check-in conversations the results soon follow. No hype, no big promises, just real, accountable and honest conversations.

Joe Ilvento


1:15 pm - 1:50 pm Choose Your Own Adventure Learning

Stacey Richter-Levy - Global Learning & Development Lead Publicis Health
Within one year Publicis Health went from a holding company with no organized learning to a connecting company with a highly sought after Leadership Development program.  Now in Year three, Mission 650’s structure is what makes the difference.  Bookend events establish a person’s purpose and mission, which then allows individuals to select from a menu of learning options to match their targeted needs. 
This session includes an overview of the Mission 650 program, success metrics, and the opportunity to discover one’s own purpose and mission.
·         Hear about a learning program design that is scalable and leads to high engagement and attendance rates
·         Discover your personal career purpose and set a mission statement to motivate you
·         Discuss best practices for creating buy-in and maintaining momentum

Stacey Richter-Levy

Global Learning & Development Lead
Publicis Health


1:55 pm - 2:40 pm Discover How Games Work on Our Brain! And How Playing the Right Ones Can Shorten Hundred of Hours of Learning
We believe that business is a game and that Entrepreneurial Thinking is the mindset you need to win. Come join us to learn about the skills of the future and how the FreshBiz game develops them in real time. This type of training is smart, fast, and effective and since it's game-based learning; it can even be fun! In this session, you will learn:
-The Game Mechanics of the New Shared Economy
-How to End Death-by-Powerpoint & Have Better Work Meetings
- Insights On How To Create Games Which Can Develop Skills


1:55 pm - 2:40 pm Focus on What Matters: Embedding Design Thinking Into Your Corporate DNA for Continuous Innovation
There's no such thing as “business as usual" in today's global economy. In an environment of almost constant change, disruption is the order of the day. For your business to thrive amidst the turmoil, your teams need to be fluent in a cutting-edge approach that integrates design tools with foundational business concepts, which enable flexibility and a capacity for continuous innovation. Your team can inspire and lead the market in a transformative environment that aligns values across the divergent stakeholders of your business. The New School is pioneering a highly collaborative, original approach of design-led education. Get a glimpse of what it's all about by participating in our hands, experiential design thinking workshop. See how design involves critical thinking and discovery, demonstrating how design tools are core for:
  • Uncovering deep user insights
  • Understanding key industry trends that affect emerging user experience and behaviors
  • Doing the design concept work
  • Engineering commercial-ready solutions
  • Releasing a prototype to market

2:45 pm - 3:15 pm Business Meeting

3:15 pm - 3:45 pm Business Meeting

3:45 pm - 4:05 pm Networking Break & Book Signing

4:05 pm - 4:25 pm Transforming Attitudes and Actions: How Senior Leaders Create Engaging Workplace Cultures

Corporate culture just may be the most important item on your agenda, but it’s not likely to be a line item on your budget.  Culture is the thing that you do when you have the time or a little extra budget.  However, we all know that the right corporate culture provides the foundation for sustainable growth and profit.  In a recent study, Dale Carnegie examined the perceptions of senior leaders as they relate to the strength of their own company cultures, beliefs about its importance and impact, and actions they are taking to improve it.
  • Learn what successful organizations, who we call Culture Champions, are doing to build engaging cultures
  • Understand the attitudes and behaviors that most impact your corporate culture
  • Learn what you and your team can do to sustain an engaging corporate culture with your employees
  • Receive unique survey data from a recent Dale Carnegie study on company culture


4:30 pm - 5:15 pm Developing Innovation Careers for Long-Term Company Growth
Company growth is reliant on innovation. For most companies, innovation results in new products and R&D, which achieves incremental short-term gains. For a company to have long-term growth, they need to invest in strategic innovation – real breakthrough innovation beyond incremental – which requires its own function and its own management system. A variety of talent is required to build this function and a development of talent management policies needs to be addressed in order to create careers in innovation in order to retain the talent to grow the company.  
During this session you will learn why companies need to:
·         Develop innovation functions for long-term growth
·         Build an expertise in strategic innovation
·         Make strategic innovation an enduring organizational capability through career development


4:30 pm - 5:15 pm Adaptive Learning: The Future of Corporate Learning
L&D functions waste billions of dollars and millions of hours of workers' time every year because 'dumb' e-learning forces workers to take training on subjects they already know, and provides no help when learners struggle with content. Worse, 70% of what IS learned is forgotten within one day.Adaptive Learning -­ the application of computer science, big data and machine learning techniques, combined with state­-of-­the-­art pedagogy - has enabled the creation of new ­learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost ­the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.Fortunately, it is easy to make the move to adaptive learning.  In this session we explore how adaptive learning works, how to implement it easily, and the challenges and benefits of transforming your learner experience.

Are you a learning space leader that feels sidelined? Do you wonder why other departments are as successfully partnering with the business but not yours? Do you wondering how you can demonstrate your work and how it contributes to the bottom line? Do you like lonely walks on the beach? If any of those things ring true, come spend the best 30 minutes talking about how you can be front and center taking your seat at the table where the decisions happen, by using data and training metrics.During this roundtable attendees will discuss best practices with using pre-and post-survey data, how to present data in a way that the business will understand and get excited about, and how to think about ideas that will showcase you as ‘a business owner’ not just a department leader.
During this roundtable, attendees will hear how Etsy is moving to a digital platform for learning and development. Wendy will take the group through the implementation of Workday, the drivers behind the transformation, and how engagement played a main role in the decision to embark on such a transformation. This platform will allow employees to further their leadership development competencies, refine their technical capabilities, improve their communication skills, and more. Further, discussion will be had on the creation of a learning council to maximize the effectiveness of the new platform and give greater visibility back to the business units.
What if you could enhance your learning programs simply by changing the way in which you deliver the content you already have?
There is a science to learning and when paired with the growing understanding of the human brain – there is a strong opportunity to enhance the brain-friendliness of our L&D programs. Ever think about building sleep into your programs? What about ensuring coherence with all of the models we expect our employees to remember? Do you do more talking at people vs creating space for them to have their own idea generation and insights with the material? In this interactive discussion, we will explore some simple ways to increase engagement and learning through enhancing the brain-friendliness of your programs.    

Kathleen King

VP, Learning and Talent
Omnicom Health Group


Julie Veloz

VP, Learning & Development
IPG Mediabrands


Wendy Robison

Director, Global Learning & Engagement

6:00 pm - 6:05 pm Closing Remarks & Start of Cocktail Reception