Thursday, April 26, 2018

8:30 AM - 9:00 AM Registration & Breakfast

9:00 AM - 9:15 AM Welcome Orientation

9:15 AM - 9:20 AM Chairperson's Opening Remarks

Sponsored by: Learnography

9:20 AM - 9:50 AM Moving From a Traditional Training Function to a State-of-the-Art, Employee Centric Learning Platform

Rachel Fichter, CLO , S&P Global
Technological innovation and globalization are simultaneously creating big opportunities and posing significant challenges for the financial industry. As innovation shifts from financial product engineering to financial transaction technology, banks are facing steep competition from technology companies.
Similarly, credit ratings agencies are increasingly competing against big data firms in the production of ratings.

As S&P Global Ratings transforms into a 21st century digital powerhouse, the production of high quality ratings still requires the ability of people to develop robust criteria, synthesize vast amounts of data and use their judgment to generate unique insights that increase transparency and drive growth in the global financial markets. S&P Global Ratings has articulated a strategic goal of developing a learning organization in order to meet the challenges of the future. To do this, they have begun a complete overhaul of their learning environment to accelerate employee learning and growth. During this session, attendees will hear how S&P is transforming their L&D platform.
 Move from a traditional training function to a state-of-the-art, employee centric learning platform
 Gain buy-in from senior leaders along the journey
 Map the development of a new learning platform


Rachel Fichter

S&P Global


9:50 AM - 10:35 AM The 5 Question Leader

Why does it take so long to get your managers coaching?
Despite many initiatives, most coaching training doesn’t stick in today’s busy workplaces. Managers and leaders find themselves stuck in three vicious circles. They’re frustrated by teams that have become overdependent on them. They’re overwhelmed by the amount of work they have to do. And they’re disconnected from their own Great Work — the work that has impact, the work that has meaning.
Sound familiar?
Make your managers more coach-like ... without making them into “coaches.”
At Box of Crayons, we don’t make coaching something that is added on to a manager’s already full schedule — we give managers the tools to make coaching part of their everyday repertoire.
In this master class, your managers and leaders will learn how to be more coach-like and be able to support their teams through consistent and ongoing feedback. We share practical ways to slay “the advice monster” and foster autonomous, accountable teams. Your people will also learn a proven framework for more productive, engaging conversations.
In this session participants:
· Discover the three vicious circles that keep managers—and their teams—stuck.
· Learn the five core questions they need so they (and those they lead) can focus on the work that matters.
· Get three quick-to-master techniques to ask a question well (it’s harder to do than it sounds!).
· Find the Best Coaching Question in the World (and it has just three words).
· Understand how to apply the New Habit Formula to convert insight into new, sustainable behaviours.

Sponsored by: Box of Crayons


9:50 AM - 10:35 AM Adaptive Learning: The Future of Corporate Learning

L&D functions waste billions of dollars and millions of hours of workers' time every year because 'dumb' e-learning forces workers to take training on subjects they already know, and provides no help when learners struggle with content. Worse, 70% of what IS learned is forgotten within one day.Adaptive Learning -­ the application of computer science, big data and machine learning techniques, combined with state­-of-­the-­art pedagogy - has enabled the creation of new ­learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost ­the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.Fortunately, it is easy to make the move to adaptive learning. In this session we explore how adaptive learning works, how to implement it easily, and the challenges and benefits of transforming your learner experience.

Sponsored by: Area9

10:35 AM - 10:50 AM Networking Break

10:50 AM - 11:20 AM Upskilling Middle Managers for Sustained Growth

Andy De Marco , Global Head of Leadership & Talent , Bloomberg
Middle Managers are, well, in the middle – and, this can cause confusion around how much autonomy and strategic responsibility they have. In a way, that question is moot: they directly lead and influence the day-to-day focus of front-line leaders and their teams. At a minimum, they are translators of strategy for teams that they lead. At Bloomberg, middle managers did not really exist all that long ago. As a result of rapid employee growth, we “woke up” to find 400 leaders of leaders almost overnight in 2014. These middle managers owned products for our core offering (“The Terminal”), led sales & servicing teams and ran operations around the globe. Most had not received formal leadership training since their days as a front-line Team Leader. And, as a company, there was no history of strategy training, effectively preferring to live by the old adage “culture eats strategy for breakfast.” Revenue targets were being met and new products introduced, but emerging organizational and talent data was indicating a need to invest in this population. The approach included:
· Educating on the role of middle managers and “pitching” the need for training.
· Focusing equally on skills development and networking / exposure – as a vehicle for transmitting culture.
· Creating a program structure that was both at scale and intimate for participants
· Ordering strategy content in a non-traditional way to meet the participants “where they are”.
· Measuring beyond the typical, investing in interviews and usage metrics via a portal


Andy De Marco

Global Head of Leadership & Talent

11:20 AM - 11:50 AM Business Meeting

11:50 AM - 12:20 PM Business Meeting

12:20 PM - 1:00 PM Lunch

1:00 PM - 1:30 PM Boosting Engagement and Unlocking Potential Through Career Development & Check-In Conversations

Joe Ilvento , CLO , Commvault
Engagement -- we all talk about, experts write articles and books about it and everyone is looking for ways to make it happen in their organizations. Come see how Commvault has created a model that directly drives employee engagement by upwards of 20% points over those not using it. Best of all it is simple, fast and effective. By empowering managers and employees with a few tools, 6 questions, and a 3-hour workshop to practice a few career and check-in conversations the results soon follow. No hype, no big promises, just real, accountable and honest conversations.


Joe Ilvento


1:30 PM - 2:00 PM Choose Your Own Adventure Learning

Stacey Richter-Levy , Global Learning & Development Lead, Publicis Health
Within one year Publicis Health went from a holding company with no organized learning to a connecting company with a highly sought after Leadership Development program. Now in Year three, Mission 650’s structure is what makes the difference. Bookend events establish a person’s purpose and mission, which then allows individuals to select from a menu of learning options to match their targeted needs.
This session includes an overview of the Mission 650 program, success metrics, and the opportunity to discover one’s own purpose and mission.
· Hear about a learning program design that is scalable and leads to high engagement and attendance rates
· Discover your personal career purpose and set a mission statement to motivate you
· Discuss best practices for creating buy-in and maintaining momentum


Stacey Richter-Levy

Global Learning & Development Lead
Publicis Health

2:00 PM - 2:30 PM Business Meeting

2:30 PM - 3:00 PM Business Meeting

3:00 PM - 3:15 PM Networking Break


3:15 PM - 4:00 PM Entrepreneurial Thinking: The Number One Skill Your Company Needs


3:15 PM - 4:00 PM Virtual Reality As a Learning Strategy: What's Holding Us Back?

Recent studies show that 91% of us want VR in our organization and only 2% use VR as a learning strategy. We know that by 2020 VR will be a $50 billion industry. So what’s holding us back? How can be best take advantage of this powerful technology that lets the learner comfortably train at their own pace, and without the fear of making mistakes? During this session, attendees will l earn how to:
· Build the business case for VR as a learning strategy
· Recognize what VR does for our bodies and brain
· Highlight the biggest barriers for VR adoption and learn how to overcome with proven strategies
- Measure and evaluate a learner’s performance metrics in a VR environment

Are you a learning space leader that feels sidelined? Do you wonder why other departments are as successfully partnering with the business but not yours? Do you wondering how you can demonstrate your work and how it contributes to the bottom line? Do you like lonely walks on the beach? If any of those things ring true, come spend the best 30 minutes talking about how you can be front and center taking your seat at the table where the decisions happen, by using data and training metrics.During this roundtable attendees will discuss best practices with using pre-and post-survey data, how to present data in a way that the business will understand and get excited about, and how to think about ideas that will showcase you as ‘a business owner’ not just a department leader.
During this roundtable, attendees will hear how Etsy is moving to a digital platform for learning and development. Wendy will take the group through the implementation of Workday, the drivers behind the transformation, and how engagement played a main role in the decision to embark on such a transformation. This platform will allow employees to further their leadership development competencies, refine their technical capabilities, improve their communication skills, and more. Further, discussion will be had on the creation of a learning council to maximize the effectiveness of the new platform and give greater visibility back to the business units.
What if you could enhance your learning programs simply by changing the way in which you deliver the content you already have?
There is a science to learning and when paired with the growing understanding of the human brain – there is a strong opportunity to enhance the brain-friendliness of our L&D programs. Ever think about building sleep into your programs? What about ensuring coherence with all of the models we expect our employees to remember? Do you do more talking at people vs creating space for them to have their own idea generation and insights with the material? In this interactive discussion, we will explore some simple ways to increase engagement and learning through enhancing the brain-friendliness of your programs.

This roundtable discussion will highlight the revolutionary shift away from traditional classroom-based learning to self-paced realities. Attendees will hear about the powerful features and benefits of a SDL program, especially for millennials, including; flexibility, responsibility, relevancy, ownership and empowerment. Examples will be shared on how SDL can facilitate the creation of a robust and sustainable learning culture, how to balance the business need for guarantee, but the L&D difficulty of showing this as a conclusive result , and the digital tools and technologies that facilitate a SDL Program.

High turnover, low engagement, and lack of skills keep many entry-level or frontline workers underemployed. Businesses, particularly in the retail and services sector are finding that the cost of recruiting, training, and onboarding new employees is time-consuming, expensive, and not sustainable. During this interactive session, attendees will get an in-depth look at how to use a targeted frontline strategy, technology and blended approach to target "frontline" employees to improve the
career trajectory for many under skilled and underserved employees.


Kathleen King

VP, Learning and Talent
Omnicom Health Group

Julie Veloz

VP, Learning & Development
IPG Mediabrands

Wendy Robison

Director, Global Learning & Engagement

Master Class

4:40 PM - 5:25 PM Forging Leaders & Teams for a Complex World

Sponsored by: McCrystal Group


4:40 PM - 5:25 PM Communication for the Senior Leader

Sponsored by: The Humphrey Group

5:25 PM - 5:55 PM Investing in Measurement and Analytics to Ensure Relevancy and Alignment to the Business

As organization’s data continues to amass, business analytics is radically changing the business environment. Within L&D, it has become necessary to look beyond LMS metrics and integrate business outcome data in your analysis. During this session, attendees will hear how one company developed a
measurement strategy that includes traditional measures, a rigorous analysis process and regular methods for collecting voice of customer insights.
 Highlight the value of formally, and regularly, collecting learner and business partner feedback to
inform your learning strategy
 Review new approaches for getting the most out of your data

5:55 PM - 6:00 PM Chairperson's Closing Remarks

Sponsored by: Learnography

6:00 PM - 6:45 PM Reception